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  • Can I request a custom or personalized item?
    Yes, many of our artisans offer bespoke options. Contact us to discuss customization.
  • How do you ensure the authenticy of your products?
    We partner directly with verified Italian artisans, ateliers, and brands. Each item is quality-checked and certified Made in Italy. All items are hand-selected by our founders by working directly with producers.
  • Do I need an account to place an order?
    No, but creating an account allows you to track orders, save favorites, and enjoy faster checkout.
  • Can I cancel an order once it has been placed?
    Contact us within 24 hours of placing your order and we’ll do our best to accommodate changes.
  • How do your luxury travel experiences work?
    We offer bespoke travel planning, including accommodations, private tours, and exclusive access to Italian destinations. Contact us for a consultation. For more information, visit our travel section or email us at travel@elegantitalian.com.
  • Are travel services refundable?
    Travel service refunds depend on the specific terms of the itinerary and the service providers involved. We’ll always do our best to accommodate changes. However, the planning deposit to retain our services is not refundable. We can apply that deposit to a future trip if the dates and location change. For more details, please contact our travel team.
  • What is Elegant Italian?
    We are an online retailer and travel concierge specializing in authentic Made-in-Italy products and curated Italian luxury experiences.
  • Are all your products made in Italy?
    Yes, we carefully curate products that are 100% made in Italy, working directly with artisans, designers, and legacy brands.
  • What is your return policy?
    We accept returns within 14 days of delivery for unused items in original packaging. Please contact our customer service to initiate a return and receive a return shipping label.
  • Do you offer both products and travel experiences?
    Yes! We offer premium Italian products and luxury travel services, including custom itineraries, private tours, and exclusive experiences.
  • How long will it take to receive my order?
    Standard delivery time is 5–10 business days, depending on your location and product availability. Many orders within the United States will be delivered more quickly than international shipments. You will receive a tracking number once your order is shipped.
  • Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email.
  • Do you ship internationally?
    Yes, we ship worldwide. Shipping costs and times vary by destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
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